Terms and Conditions

This page (together with the documents referred to on it) sets out the terms and conditions ("Terms & Conditions") under which Platinum Online Pharmacy ("we", "us", "our") supplies any of the products ("Products") listed on our website www.platinumonlinepharmacy.co.uk ("the Site") to you.

Some Products may be supplied directly by us, while others may be fulfilled by approved third-party suppliers ("3rd Party Supplier(s)").

By placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with them, please do not use the Site. Please also read our [Privacy Policy] and Website Terms of Use.

1. Information About Us

The Site is operated by Platinum Online Pharmacy, a business registered and operating in Scotland, United Kingdom. Our pharmacy is fully regulated and compliant with applicable UK and ROI legislation. Our VAT registration number is available upon request.

2. How the Contract is Formed Between You and Us

2.1 Orders are placed via the Site by following the onscreen prompts. You can correct any errors up to the point of clicking "Proceed to Secure Payment".

2.2 Once your order is placed, you will receive an email acknowledging receipt. This is not acceptance. A binding contract is only formed when we send you an email confirming the dispatch of your Products.

2.3 Each Dispatch Confirmation relates only to the Product(s) listed in it. Other items in the same order may be confirmed separately.

2.4 We reserve the right to decline any order for any reason.

2.5 We may be unable to process your order if:

• The Product is out of stock or discontinued;
• There is an issue with your payment method;
• A 3rd Party Supplier is unable to fulfil the order.

2.6 Some Products may be subject to legal age restrictions. By ordering, you confirm that all details provided (including your date of birth) are true, accurate and current.

3. Delivery

3.1 Products will be delivered using the method you select at checkout. Products fulfilled by 3rd Party Suppliers may be eligible only for standard postal delivery.

3.2 Deliveries are made to the address provided at checkout. We cannot deliver to multiple addresses within one order. Additional positioning or handling is not included.

3.3 Certain heavy or bulky items may incur extra delivery charges, which will be shown at checkout.

4. Risk and Ownership

4.1 Products become your responsibility once delivered. We are not liable for any damage, loss or theft after this point, unless the item is faulty or incorrectly delivered.

4.2 Ownership of the Products transfers to you when:

• Delivery has occurred, and
• Full payment has been received
  Whichever happens later.

5. Price and Payment

5.1 Prices are listed clearly on the Site and are subject to change without notice. Prices at the time of order will apply unless there is a clear pricing error.

5.2 Prices include VAT (UK or ROI, as applicable) but exclude delivery charges, which are shown at checkout.

5.3 We cannot dispatch your order until payment is completed in full.

5.4 We accept major debit/credit cards and other approved payment methods.

5.5 By using a card, you confirm it is yours or that you have authorisation. All payments are subject to validation and authorisation by the card issuer.

5.6 If a pricing error is found, we may either cancel your order or contact you to confirm whether you wish to proceed at the correct price.

6. Cancellation, Returns & Refunds

6.1 Strict No Returns Policy

Due to the nature of our Products — including medication, sealed healthcare goods, and items requiring special handling — we do not accept returns or offer refunds, except where Products are faulty, damaged, or misdescribed upon delivery, in accordance with your statutory rights.

Please do not attempt to return any Products without contacting us first.

6.2 Faulty or Incorrect Products

If a Product arrives damaged, faulty or incorrect:

• You must notify us at orders@platinumonlinepharmacy.co.uk within 7 calendar days of delivery.
• Products must be unused and in original condition.
• You may be offered a refund or replacement, subject to review.

6.3 Legal Rights

This no-returns policy does not affect your statutory rights under:

• The Consumer Rights Act 2015 (Scotland & UK), and
• The Consumer Contracts Regulations 2013

If you're unsure of your rights, we recommend contacting Advice Direct Scotland or your local Trading Standards office.

7. Liability

7.1 We are legally obligated to supply Products in conformity with the contract.

7.2 We are not responsible for indirect, consequential, or business-related losses, including loss of profits or opportunities.

7.3 Nothing in these Terms limits our liability for death, personal injury caused by negligence, or fraud.

7.4 You must follow any instructions included with your Products. We are not liable for damage caused by failure to follow usage or storage advice.

8. Notices

Formal notices should be sent to our address
or via email to: contactus@platinumonlinepharmacy.co.uk

9. Events Outside Our Control

We are not responsible for delays or failure to fulfil our obligations due to events beyond our reasonable control (e.g. postal disruption, supply shortages, or public health emergencies).

10. General

10.1 If any part of these Terms is deemed unlawful, the rest will remain valid.

10.2 We may update these Terms without prior notice. The version in place at the time of your order will apply.

10.3 Failure to enforce any part of these Terms does not constitute a waiver.

10.4 These Terms are governed by Scottish law, and:

• Any disputes will be dealt with in the Scottish courts, unless
• You live elsewhere in the UK or in the Republic of Ireland, in which case your local law and courts will apply.

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